Update:
I called the techline number again at 8:00pm ... asking them when will their techincian arrive... and guess what? " Maaf encik, hari ni (Sunday) dan Sabtu, technician cuti" Then why the hell did the technician wanted to come over on Sunday? TMNet ni bodoh nak mampus!!!!
As a Streamyx user, my adsl modem is my life line to the world!!
And since the modem suddenly died... i've called the infamous 1300889515 and they managed to put me on hold everytime!
Their call centre should be faster and more efficient!
MODEM FAULTY ON 21/3/2006
called techline, will reply within 24-48 hrs
called at 1025pm, on the line for 16:12 seconds
report no: 1176707
2nd call on 22/3/2006
on the line for 10:42 seconds
now the dsl led also died
3rd call on 25/3/2006
called at 10:47 am - forgot to timed myself... :(
Techie said that the problem should be resolved by 6 pm today... so i'm crossing my finger!
4th call on 25/3/2006
called at 6:52 pm
Time of 15:00 minutes and the report says that a techie wants to meet me on Sunday... but get this no time was given?!?!
This is BS!!! Why didn't they or the techie call me? Why is there a remark on the system that the techie wants to meet me on Sunday but i didn't know about it? And why do i have to call them to find out about this? They have my numbers... pick the phone and call me..!!!! I'm tired of this... whoever got the contract for TMNut's helpdesk should be fired!!! And my problem isn't resolved despite the 48 hour mark is wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy past due!!!! and they should have a toll free 1 800 number!!!!!! AAAAAAARGGGGGGHHHHHHHHHHH!!!!
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